RETURNS

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

Several types of products are exempt from return. Perishable items, such as food, flowers, newspapers, and magazines, cannot be returned. We also do not accept intimate or sanitary items, hazardous materials, or flammable liquids or gases.

Additional items that cannot be returned:

• Gift cards

To complete your return, we require a receipt or proof of purchase. Do not return your purchase to the manufacturer.

There are certain situations in which only partial refunds are granted:

• Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error.
  
• Any item returned more than 30 days after delivery. Refunds (if applicable)
  

Once we receive and inspect your return, we'll send you an email to notify you that we've received your returned item. We'll also notify you if your refund has been approved or rejected.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds

If you haven't received a refund yet, please check your bank account again first.

Next, contact your credit card company. It may take some time before your refund is officially posted. Then, contact your bank. There's often some processing time before you see a refund.

If you've done all of the above and still haven't received your refund, you can contact us at trankilitodecanarias@gmail.com.

Changes (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at trankilitodecanarias@gmail.com and send your item to: C/ San Francisco de Paula, 14, San Cristóbal de La Laguna, TF, 38206, Spain.

Shipment

To return your product, you should mail it to: C/ San Francisco de Paula, 14, San Cristóbal de La Laguna, TF, 38206, Spain.

You are responsible for returning shipping costs. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you're shipping an item over €75, we recommend using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we'll receive your returned item.